Guides / Your store

Ask for an add-on

By the end you will know which extras are on offer for your store, what each costs, and how to ask for one.

Add-ons are extras for one store. The store works without any of them. Only the store's owner sees the page, because an add-on is something the store pays for.

See what is on offer

Open Add-ons, under Admin in the sidebar. The table lists each add-on with What it does, its Price and what This store has.

• The price is an amount a month or a year, or Priced on request when we quote it for your store.
• On means the add-on is running for your store. On, at no charge and On, in trial say how.
• Asked for on and a date means we have your request and have not answered yet.
• A button means you do not have the add-on and can ask for it.

Ask for one

1. Find the add-on in the table.
2. Press Ask for followed by its name.
3. The page confirms that we have the request. We write to the store owner with what it costs and how it works.

Asking is free. Nothing is charged and nothing is switched on until you agree. Asking twice is the same request, and the first ask is written to your Audit log.

When an add-on pauses

An add-on runs only while your store is open to shoppers. If the store closes, its add-ons show Paused and start again when the store reopens. An add-on given at no charge for a set time also pauses when that time ends.

Checked against the product on November 14, 2026.