Help
Start with the guide for the job you are doing. If it does not settle it, reach us the way that suits you.
- Guides
- 16 guides, one for each job: opening a store, loading a catalogue, setting prices, taking payment, and selling to business accounts on terms.
- Tickets
- Already have a store? Sign in and open a ticket from Help in your console. We answer there, where only your store can read it.
- Community
- Store owners asking and answering each other, in public. Read without signing in; post from your store’s console.
When support looks at your store
If you ask us to look at a problem, a member of our support staff can open your console as a visitor. They can read what your own read-only staff can read, and change nothing. The visit ends after an hour.
Every page they open is written to your store’s own audit log, so you can see afterwards exactly what was looked at. They never see supplier costs, customers’ personal details or your integration keys.