Guides

Each guide covers one job from start to finish, in the order a new store meets them. They describe the console as it is today.

Start

Open your storeBy the end you will have an account with two-factor sign-in, a store of your own and a 14-day free trial running.
Free trial, plans and billingUse your free trial, subscribe to a plan, manage your billing, and know what happens to a store that is not paid for.

Add your catalogueSet up your suppliers, brands and categories, then add products by hand or from a CSV file.
Set prices that holdWrite pricing rules, review the prices they would set, and apply them without ever selling under cost plus the card fee.

Take card paymentsConnect your own Stripe account, see how a shopper pays, then ship and refund orders from the orders desk.
Set up delivery and sales taxChoose how you charge for delivery, connect live Freightcom rates, and tell the store which taxes you collect.
The shopping assistantBy the end you will have turned on the assistant that answers shoppers from your catalogue, and know what it can and cannot say.

Company accounts and termsApprove a business account, set its people, contract prices and net terms, and decide who approves large orders.
Quotes and supplier price requestsAnswer a customer's quote request with an offer, turn the accepted offer into an order, and ask suppliers for prices without revealing the customer.
Bank transfer, invoices and statementsOffer bank transfer, record the money when it arrives, and follow invoices for on-account orders through reminders and statements.

Storefront look and languagesBy the end you will have opened your store to shoppers, chosen its colour, font and taglines, and know where the French pages are.
Use your own domainBy the end you will have added your own web address to your store and proved to us that you own it.
Team, roles and securityBy the end you will know what each role can do, how two-factor and the extra code for money actions work, and where to read the audit log.
Ask for an add-onBy the end you will know which extras are on offer for your store, what each costs, and how to ask for one.
Get help and open a ticketBy the end you will have sent a question to support from your console and know where the answer arrives.
Ask the communityBy the end you will have read what other store owners ask, posted a topic of your own, and know what is public about you.