Guides / Your store

Ask the community

By the end you will have read what other store owners ask, posted a topic of your own, and know what is public about you.

The community is a public forum where store owners ask and answer each other. Anyone can read it on our site, without signing in. You post from your console, where you are signed in.

Read and reply

1. Open Community, under Admin in the sidebar.
2. Select a topic to read it and its replies.
3. Under Reply, write Your reply and press Post the reply.

Start a topic

1. On Community, go to Start a topic.
2. Type a Title that says what you are asking.
3. Choose Where does it belong?
4. Write Your question or idea and press Post the topic.

Everything you post is public and stays as you wrote it: you cannot edit or delete it afterwards. Leave out customers' names, prices you have agreed with anyone, passwords and card numbers. A post that holds a card number is refused.

What is public about you

• Your post appears under your first name only.
• Your store's name, your surname and your email address are not shown.
• Replies from us are marked as coming from our team.

Limits and moderation

• Your store's staff can post 30 topics and replies a day between them.
• A title needs at least 8 characters and a message at least 10.
• Our team can close a topic to new replies, pin it to the top, or hide it from public view.
• For anything about your own store, such as an order or a bill, open a ticket from Help instead. A ticket is private.

Checked against the product on November 14, 2026.