Take card payments

Connect your own Stripe account, see how a shopper pays, then ship and refund orders from the orders desk.

Shoppers pay on Stripe's page, into your own Stripe account. You are the merchant of record and Stripe pays you directly. The platform takes no fee on your sales.

Connect Stripe

Open Payments in the Store setup group of the sidebar. Find Card payments (Stripe).
Choose Connect Stripe. If the page asks for Your two-factor code (asked before money and key changes), enter it first.
Finish the details Stripe asks for. Stripe sends you back to the Payments page.
If the page says Stripe has not finished checking your account, choose Check status, or choose Continue Stripe onboarding to pick up where you left off.

When the page says card payments are on, shoppers can pay by card. If Stripe has not yet enabled payouts, the page says so, and Stripe holds the funds. Until you connect, shoppers cannot pay by card, and a store with no other way to pay shows them: This store is not taking online payments at the moment.

What the shopper sees

At Checkout the shopper enters a Delivery address and chooses Continue. They then pick a delivery option, which shows its tax and total, and enter their contact details.
The shopper chooses Pay with the total. Stripe's page opens, and the store never sees the card number.
Every price is worked out again on your server from your catalogue. Nothing the browser sends is trusted as a price.
A delivery price is good for 10 minutes. After that the shopper is told it changed or expired and pays again.
Stripe's page stays open for one hour.

An order turns paid only when Stripe says so. If Stripe collected a different amount than the order total, the order is flagged and you are asked to check the payment in Stripe before shipping.

Work orders

Open Orders in the Sell group. Use the tabs to filter by status, such as Paid or Shipped.
Open an order by its number. You see its items, delivery, tax, total, customer and payments. Roles without access to customer details see them hidden.
When the order is Paid, open Mark shipped. Enter the Carrier and Tracking number, and a Tracking link (optional) that starts with https. Choose Mark shipped.

If you fill in a carrier you must fill in the tracking number as well. You can leave both blank to mark an order shipped with no tracking.

Refund an order

Open a card order that is Paid or Shipped. Roles that may refund see a Refund section.
Enter the Amount. It starts at everything not yet refunded, and it cannot be more.
Enter your two-factor code if the form asks for it, then choose Refund.

A refund needs a fresh two-factor code. A code you entered in the last 10 minutes counts. After five wrong codes in 15 minutes, refunds are locked for that time. The order shows the refund once Stripe confirms it. If Stripe does not accept it, nothing is refunded.

Checked against the product on November 14, 2026.