Guides / Selling

Set up delivery and sales tax

Choose how you charge for delivery, connect live Freightcom rates, and tell the store which taxes you collect.

Delivery and tax are set on Tax and delivery in the Store setup group of the sidebar. Live carrier rates also need a key on Integrations.

Choose the taxes you collect

1. Under Sales tax you collect, tick only the taxes you are registered for: GST, HST, or the British Columbia, Manitoba, Saskatchewan or Quebec provincial tax.
2. Choose Save tax.

• Tax is charged for the province the order is delivered to, not where you are.
• Rates come from the platform's own dated table. You do not enter a rate.
• Tax is worked out on each item and on the delivery charge, then rounded half up.

A postal code that does not belong to the province the shopper chose is refused. The shopper sees: That postal code is not in that province. Check both.

Choose how delivery is charged

Under Delivery choose one of three methods, then choose Save delivery.

• Quote every delivery by hand. Shoppers never see a delivery price at checkout.
• Flat rate by total weight. Write Weight bands (one per line), lightest first, such as up to 5 kg: 14.95, and end with over: 99.00 if heavier carts may ship. You can also set Free delivery over (pre-tax subtotal, optional).
• Live Freightcom rates. Carts are rated by Freightcom's carriers. Markup on carrier rates (×) starts at 1.07 and must be between 1 and 2.

Connect Freightcom

You need your own Freightcom account. If you do not have one, Integrations lists the steps under No Freightcom account yet?: open an account with Freightcom, ask them for API access to it, then paste the key they issue. The account is yours, and its prices and invoices are between you and Freightcom.

1. Open Integrations, under Freightcom (live delivery rates).
2. Paste your API key and pick the Environment: Production or Sandbox (Freightcom test keys).
3. Enter your two-factor code if asked, then choose Connect Freightcom.

The key is stored encrypted and used only to ask Freightcom for rates. The store never books a shipment. The page then shows only the last four characters. Use Replace key to change it or Disconnect Freightcom to remove it.

Add a verified ship-from address

1. On Tax and delivery, fill in Add an address under Ship-from addresses. The province and postal code must agree.
2. Choose Add address. Your first address becomes the default.
3. Open it and choose Verify: goods leave from this dock.

• An item ships from its preferred supplier's address, or from the default if the supplier has none. Set a supplier's address with Ships from on Suppliers.
• Editing the street, city, province or postal code of a verified address un-verifies it. Verify it again.
• You cannot remove the default address while others remain. Make another address the default first.

When a cart gets a quote

If the store cannot price delivery, the shopper sees: Delivery for this order is quoted by our team. Contact us with your cart and postal code. It never guesses a price. This happens when:

• You chose to quote every delivery by hand.
• A product in the cart has no weight, or one item weighs more than 4,000 lb.
• With flat rates, the cart weighs more than your last band.
• With live rates, no Freightcom key is connected, or an item has no verified ship-from address.
• With live rates, the cart is too large to rate, or Freightcom refuses, runs out of time or returns no price.

Checked against the product on November 14, 2026.