Guides / Business accounts

Bank transfer, invoices and statements

Offer bank transfer, record the money when it arrives, and follow invoices for on-account orders through reminders and statements.

Turn on bank transfer

1. Open Payments in the sidebar and find Bank transfer.
2. Tick Offer bank transfer at checkout and on quotes.
3. Write your Payment instructions, 10 to 2000 characters: the account or e-Transfer address and what to write in the message.
4. Set a Discount for paying by transfer (0 to 10 percent) or leave it blank.
5. Enter your two-factor code if asked, then press Save bank transfer.

Unticking the box and saving clears your saved instructions. The instructions appear on the customer's payment page and on invoices. Checkout itself never shows them.

What the customer sees

At checkout the customer presses the bank transfer button and lands on a payment page with the exact Amount to send, your instructions, and a reminder to write the order number in the message. The link also arrives by email and works for 90 days. Under Sent it? Upload the receipt they can attach a PDF or image of up to 8 MB.

Record the money

1. Open Orders and open the order. Its status is Awaiting bank transfer.
2. Check your bank. Receipts are listed under Payments.
3. In Record payment received, choose Received as (Bank transfer, Cheque or Other), the Amount and the Bank reference.
4. Enter your two-factor code if asked and press Record payment received.

A receipt the customer uploads is only a note. It never counts as money. The order turns Paid only when the payments you record cover the total. A smaller payment leaves it partly paid, and one bank reference settles one order. Owner, admin and finance roles can record payments.

Invoices for on-account orders

When a company places an order on account, it becomes Invoiced on account and an invoice is emailed to the customer at once. The due date is the issue date plus the company's payment terms, in your store's time zone.

• The customer's invoice page shows Balance due, a card button when card payments are on and nothing has been paid, and your transfer instructions.
• Reminders go out 3 days before the due date, on it, and 7 days after, at 10:00 your time on a business day. A reminder sends nothing once the invoice is paid.
• Record payments on the order, the same way as for a transfer. The invoice is paid when the order is.
• Invoices in the sidebar lists every open invoice, oldest due first, with the company, its age and a Total owing.

Statements and ageing

A company's administrators open Account statement from their company page. It shows Credit limit, Owing and Available, each open invoice with its age, and the last invoices paid. Age runs from the due date: Not yet due, 1–30 days late, 31–60 days late, 61–90 days late and Over 90 days late. You see the same figures under Account on the company's page in Companies.

Set Grace days (0 to 90) under Net terms on Payments. An invoice still unpaid after its due date plus those days stops that company placing new on-account orders. Nothing already ordered is cancelled.

Checked against the product on November 14, 2026.