Guides / Business accounts

Quotes and supplier price requests

Answer a customer's quote request with an offer, turn the accepted offer into an order, and ask suppliers for prices without revealing the customer.

How a quote request arrives

A customer presses Request a quote on your home page, on a quote-only product, or in the cart. They list what they need, give contact details and a delivery address, and press Send the request. They get a copy by email. Open Quotes in the sidebar to see the request.

Send an offer

1. Open the request and press Start review.
2. Under Send an offer, check the lines. Untick Include to drop one, change Qty or Price each, and tick Optional for a line the customer may add.
3. Use the blank Custom line rows for anything outside the catalogue. An offer takes up to 50 lines.
4. Set Delivery (0 means included) and Valid for (days), from 1 to 90. The default is 14.
5. Add a Note to the customer if you want, then press Send the offer.

• Prices freeze when you send. Send a new version replaces the one with the customer.
• Withdraw the offer pulls it back. Mark lost and Mark spam also withdraw it.
• A catalogue price under the floor (cost plus the card fee) is refused unless you can change prices, tick the override and give your two-factor code.

Acceptance and the order

The customer gets an email link. On the quote page they tick any optional lines, type their name under Your name, to accept, and press Accept this quote. The total comes from your stored lines, and tax is added at payment.

The order is created when the customer chooses how to pay: Pay by card, Pay by bank transfer, or Place on our account for a signed-in buyer of the same company. Then the request becomes Won and shows a link to the order.

The bank transfer discount from checkout does not apply to a quote. The offer's prices are the negotiated prices.

Ask suppliers for a price

1. Under Quotes, open Suppliers for quotes. For each supplier, save an RFQ email address, a Phone and any Other names it goes by.
2. On the request, under Ask suppliers for a price, tick the suppliers. Only active suppliers with an RFQ address appear.
3. Add Needed by and a message if you want, then press Send the request for quotation.

Each supplier gets an email with a private link and 30 days to answer. They see the items, quantities, the date needed and the delivery city, province and postal code. They enter Your price each, a lead time and a note, and press Send my price. Their prices appear under Supplier prices. Use Enter this price for a price a supplier gave you by phone.

A supplier never sees the customer, and an offer never names a supplier. A message to suppliers that carries the customer's name, email, phone, street or company is refused. An offer note or custom line that carries a supplier's name, other name, email domain or phone, or an RFQ reference, is refused. Supplier prices stay on your desk, and you set the offer's prices yourself.

Checked against the product on November 14, 2026.