Guides / Business accounts

Company accounts and terms

Approve a business account, set its people, contract prices and net terms, and decide who approves large orders.

Approve an application

A signed-in buyer applies with Apply for a business account. They become the company's administrator, and applying opens nothing. You can also create a company yourself with Add a company.

1. Open Companies in the sidebar and choose the Pending review tab.
2. Open the company and check its details.
3. Under Status, press Open the account. The page asks for your two-factor code if you have not given one in the last 10 minutes.

Only an owner or admin can open an account. Until it is open, the company pays store prices up front, and its price list and payment terms do not apply. Opening sets no terms.

People and spend limits

Under People, type an email, choose Administrator or Buyer and press Invite. The link lasts 7 days and works only for that address: the person signs in with it, then presses Accept the invitation. Withdraw cancels an invitation.

• Type an amount next to a buyer and press Update to set their Spend limit per order. Blank means No limit. Administrators have no limit.
• Remove stops that person ordering for the company at once. A company always keeps at least one administrator.
• Administrators can also manage people from Manage on their account page.

Contract prices and terms

1. Open Price lists and press Add a price list. Give it a name and, if you want, a discount of up to 50 percent.
2. Under Add or replace a contract price, enter the SKU, From quantity and Price each, then press Save contract price.
3. On the company page, under Commercial terms, choose the Price list and set Payment terms in days (0 to 365), Credit limit and the Tax exemption certificate number.
4. Press Save terms. The page asks for your two-factor code if you have not given one in the last 10 minutes.

A contract price beats the list discount, and the discount beats the store price. Nothing goes under the floor, which is cost plus the card fee.

Credit and holds

A company can order on account only when it is open and has both payment terms and a credit limit. New on-account orders are refused while an invoice is overdue past your grace days, or when the order would take what the company owes over its limit.

Put the account on hold, under Account on the company page, refuses new on-account orders only. Card and transfer stay open and nothing already ordered is cancelled. Lift the hold reverses it. Put on hold under Status is different: the whole company goes back to store prices up front.

Orders that wait for approval

When a buyer places an order over their spend limit, it is held as Awaiting approval. Nothing is charged or invoiced. The company's administrators see it under Approvals and press Approve or Decline. Approving sends the order on by its payment method, and an on-account order gets its credit check again. Declining cancels it.

Staff decide only when the company has no administrator, from the Approval section of the order.

Checked against the product on November 14, 2026.